RAAF Base Tindal PFAS Investigation and Management Program

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Client

Coffey
Department of Defence

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Service

Stakeholder engagement
Strategy implementation and support
Management of community hotlines

Residents living near RAAF Base Tindal in the Northern Territory town of Katherine have been heavily impacted by per- and poly-fluoroalkyl substances (PFAS) emanating from the base.

With no town water connection and Katherine’s main source of drinking water impacted by PFAS, True North facilitated interactions between the community and Defence. We provided plain English information to the community about the investigation process and coordinated water supplies for impacted residents.

 
 

Outcomes

  • managed communication with 670 stakeholders
  • engaged with more than 500 community members at community shopfronts and drop in sessions
  • communicated highly technical information to a diverse range of stakeholders over a long period of time
  • provided a dedicated Katherine-based True North staff member to build trust and maintain positive and constructive relationships with stakeholders and the wider community
Webb & Flow